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Keywords: Service robots
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Journal Articles
Journal:
Journal of Intellectual Capital
Journal of Intellectual Capital (2026) 27 (2): 353–371.
Published: 24 September 2025
...Cheng-Feng Cheng Purpose This study contributes to explore interactions between human service providers and service robots, focusing on their impact on customer satisfaction and sustained intention for human–machine collaboration. By adopting a resource-based view (RBV), the research examines...
