... provides insight to managers with respect to business performance levers. Originality/value Disentangling the effects of intellectual capital on business performance is of the utmost importance in service firms, as they are heavily reliant on intangible resources and capabilities. This research...

...Aino Kianto; Pia Hurmelinna‐Laukkanen; Paavo Ritala Purpose As service companies are occupying an increasingly significant place as drivers of economic growth, there is a pressing need to understand their peculiarities in order to facilitate their effective management and governance. One important...