Keywords: fsQCA
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Journal Articles
Journal Articles
Journal of Intellectual Capital (2026) 27 (2): 353–371.
Published: 24 September 2025
... these interactions from both the customer's and employee's perspectives to uncover the dynamics of intellectual capital in the context of service delivery. Design/methodology/approach The study utilizes fuzzy set qualitative comparative analysis (fsQCA), an asymmetric data analysis method, to identify sufficient...
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