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Volume 10, Issue 5
1 October 2002
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MCC
MCC Cover Image for Volume 10, Issue 5
Review Article| October 01 2002

Any Complaints? Available to Purchase

John Dow
John Dow
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2977-7127
Print ISSN: 1477-5190
© MCB UP Limited
2002
MCC (2002) 10 (5): 26–28.
https://doi.org/10.1108/14769018200200044

This article considers the role played by complaints procedures within social services and the NHS and current government proposals for reform. It looks at the impact on complaints procedures of recent legal developments, in particular the implementation of the Human Rights Act and the use of Alternative Dispute Resolution, and recent cases.

Keywords:
Complaints Procedures, Human Rights, Alternative Dispute Resolution
This content is only available via PDF.
© MCB UP Limited
2002
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