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The Information for All Project, based at the Norah Fry Research Centre, is investigating the current evidence on accessible information. As well as conducting a systematic review of the research literature, we have interviewed information providers (including service user‐led groups) about their practical experience of making information easier to understand. Data analysis is ongoing, and this article summarises the main emerging themes. Key messages include the importance of defining the target audience and their information needs and involving this audience through direct consultation and evaluation. It is essential that information that is made easier to understand is also made easier to access, and that careful attention is given to how the information will reach the end user.

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