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Volume 12, Issue 6
1 December 2004
Journal of Integrated Care Cover Image for Volume 12, Issue 6
Review Article| December 01 2004

‘The Squeaky Wheel gets the Grease’: A Case Study of Service User Engagement in Service Development Available to Purchase

Susan Nancarrow;
Susan Nancarrow
Institute of General Practice and Primary Care, University of Sheffield
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Anna Johns;
Anna Johns
Institute of General Practice and Primary Care, University of Sheffield
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Wesley Vernon
Wesley Vernon
Sheffield South West Primary Care Trust
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2042-8685
Print ISSN: 1476-9018
© Emerald Group Publishing Limited
2004
Journal of Integrated Care (2004) 12 (6): 14–21.
https://doi.org/10.1108/14769018200400044

This paper discusses the practicalities and limitations of establishing a service user consultation group to guide service developments, based on the evaluation of a podiatry patient panel in South Yorkshire. It describes the specific difficulties in recruiting a representative panel of service users, and the gradual acculturation of the panel from a group of challenging activists to unpaid members of the podiatry department.

Keywords:
User Consultation, Service Development, Podiatry, Recruitment, Acculturation
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© Emerald Group Publishing Limited
2004
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