Article navigation
Volume 17, Issue 1
1 February 2009
Journal of Integrated Care Cover Image for Volume 17, Issue 1
Review Article| February 01 2009

Integrated Complaints Procedures for Health and Social Care

Publisher: Emerald Publishing
Online ISSN: 2042-8685
Print ISSN: 1476-9018
© Emerald Group Publishing Limited
2009
Journal of Integrated Care (2009) 17 (1): 45–48.
https://doi.org/10.1108/14769018200900007

The Department of Health plans to reform the NHS and social care complaints arrangements from April 2009. This article looks at the proposals and considers some of the key issues.

Keywords: Complaints, Advocacy, Health Service Ombudsman, Local Government Ombudsman
This content is only available via PDF.
© Emerald Group Publishing Limited
2009
You do not currently have access to this content.
Don't already have an account? Register

Purchased this content as a guest? Enter your email address to restore access.

Pay-Per-View Access
$39.00
Rental
This article is also available for rental through DeepDyve. Read this now at DeepDyve
162 Views
2 Crossref

New and popular articles

Utilization of public healthcare services by the Irula: implications for an integrated social work approach in healthcare settings
The role of community during critical care transitions from hospital-to-home: a rapid review of evidence involving stroke caregivers
Community first: a systems approach to implementing integrated care
Leveraging the power of positive childhood experiences: a case study of a social prescribing program for children and youth in Canada

Suggested Reading

Why are relatives of care home residents reluctant to “rock the boat”? Is there a culture of acceptance?
Working with Older People (June,2017)
Serious case review findings on the challenges of self-neglect: indicators for good practice
The Journal of Adult Protection (April,2015)
Solving the problem: managing complaints at BUPA
Managing Service Quality: An International Journal (August,1996)
The effects of service recovery on consumer satisfaction: a comparison between complainants and non‐complainants
Journal of Services Marketing (February,2006)
Customer retention management processes: A quantitative study
European Journal of Marketing (January,2006)

Related Chapters

An Asking Year
Living the Work: Promoting Social Justice and Equity Work in Schools around the World
The Critical Centrality of Social Justice in English Teacher Education
Innovations in English Language Arts Teacher Education
The Sumner High School: An Educational Landmark Made by the Black Community
Black Cultural Capital: Activism That Spurred African American High Schools

Recommended for you

These recommendations are informed by your reading behaviors and indicated interests.

Cited By

Google Scholar
CrossRef (2)
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal