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Volume 6, Issue 2
1 April 1998
This article was originally published in
Managing Community Care
Managing Community Care Cover Image for Volume 6, Issue 2
Review Article| April 01 1998

Client Feedback: Does it Lead to Improved Services? Part 2: An Evaluation of the Effectiveness of Annual Client Feedback Surveys Available to Purchase

Gill Lewin
Gill Lewin
Silver Chain, Western Australia
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2977-7119
Print ISSN: 1461-5436
© MCB UP Limited
1998
Managing Community Care (1998) 6 (2): 65–72.
https://doi.org/10.1108/14769018199800013

Having Developed a valid and reliable client feedback survey tool, described in Part 1 of this paper (MCC, 6.1), Silver Chain went on to implement an association‐wide annual survey and then to evaluate the survey's effectiveness. This paper reports on the outcome of this evaluation.

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© MCB UP Limited
1998
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