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Keywords: Emotion
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Journal Articles
The emotional labour of boundary spanning
Open Access
Journal:
Journal of Integrated Care
Journal of Integrated Care (2017) 25 (4): 288–300.
Published: 16 October 2017
..., their degree of public service motivation) from emotional labour as a job characteristic. Emotion Integration Professionals This paper brings together the theories of boundary spanning and emotional labour, arguing that boundary spanning work has emotionally laborious implications which need...
