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Purpose
This study responds to Agnieszka Landowska’s paper about the lack of accuracy in emotion recognition.
Design/methodology/approach
The approach is purely theoretical. The paper also refers to empirical studies.
Findings
The author first elaborates on Landowska’s “postulates” (normative guidelines) and then shortly expands on how virtual chatbots such as “AI therapists” pose considerable challenges to emotion recognition algorithms as well.
Originality/value
This viewpoint’s value is to elaborate and expand on an ongoing discussion on emotion recognition technologies.
© Emerald Publishing Limited
2019
Emerald Publishing Limited
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