Addressing the information technology skills shortage in developing countries: Tapping the pool of disabled users Available to Purchase

Developing countries are endeavoring to advance into the 21st century information age. Their progress, however, is hamstrung by the dire lack of trained, skilled and knowledgeable IS workers who are able to interact with online and off‐line information sources. These countries can tap from the rich intellectual capital lying dormant within the ranks of disabled people to boost the pool of IS workers in their societies. However, before developing countries can draw on the information systems capabilities of disabled workers, these workers themselves must be able to function at par with their able‐bodied counterparts as information workers. This presupposes the availability of special‐purpose information systems devices and approaches developed for disabled users. In this paper, therefore, we examine several issues that are pertinent to IS and disabled people in developing countries, and propose an integrated infrastructure to enhance the interaction of disabled people with on‐line information sources. The study includes issues related to the suitability of different interaction methodologies and technologies for people with disabilities. Additionally, we propose the design of customized interfaces that can be used by disabled people to develop Web‐based database applications and to access and query on‐line databases.