Skip to Main Content
Keywords: Customer service management
Close
Follow your search
Access your saved searches in your account

Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles
Journal Articles
Journal of Information, Communication and Ethics in Society (2010) 8 (2): 164–177.
Published: 04 May 2010
...‐IS. Customer relations Customer service management Management information systems Ethics In order to understand the impact of the CRM‐IS strategy and the resultant levels of change, it is necessary to highlight the legacy position at the company, prior to the project. X Co's customer‐facing...

or Create an Account

Close Modal
Close Modal