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Keywords: Customer service management
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Journal Articles
Journal of Information, Communication and Ethics in Society (2014) 12 (3): 245–267.
Published: 05 August 2014
..., 2003 , p. 37; Delmas and Toffel, 2004 , p. 209; Lewis et al., 2013 ; Okhmatovskiy and David, 2012 , p. 155) have shown that: Collaboration Internet Customer service management The key stakeholders involved in developing the TCP code include the regulator (Australian...
Journal Articles
Journal of Information, Communication and Ethics in Society (2010) 8 (2): 164–177.
Published: 04 May 2010
...‐IS. Customer relations Customer service management Management information systems Ethics In order to understand the impact of the CRM‐IS strategy and the resultant levels of change, it is necessary to highlight the legacy position at the company, prior to the project. X Co's customer‐facing...
