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Keywords: E-Government communication experience
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Journal Articles
Journal of Information, Communication and Ethics in Society (2026) 24 (2): 216–233.
Published: 18 September 2025
... and discourages public participation. This study aims to investigate the effect of online service quality on civic engagement, with a particular emphasis on the mediating role of e-government communication experience. Design/methodology/approach The study adopted a positivist research philosophy and employed...
