... whether their elderly parents have received home service as scheduled. Has the medicine been taken? Has food been delivered? Previously, home care managers' could not answer such questions before home‐helpers reported their activities by the end of the workday. Real‐time electronic documentation, however...

...Riikka Vuokko Purpose The purpose of this paper is to explore how surveillance facilitates new power relationships. Design/methodology/approach This longitudinal qualitative study is predicated on observations of the home care workers interacting with their managers and clients. The emerging...

...Anne Gerdes Purpose The purpose of this paper is to analyse how standardisation influences home care work practice. Design/methodology/approach The paper presents a qualitative interview‐based case study from the elderly care sector in a Danish council. The interviews reveal care workers...