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Keywords: SERVPERF
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Journal Articles
Journal of International Logistics and Trade (2013) 11 (2): 29–45.
Published: 31 August 2013
... air cargo forwarders revealed that Reliability>Responsiveness> Supply ability>Security in important order in air cargo service quality dimension. In the context of this paper, we considered four models-unweighted SERVQUAL, unweighted SERVPERF, weighted SERVQUAL, and weighted SERVPERF–for our...
