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Keywords: Service quality
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Journal Articles
Journal of International Logistics and Trade (2020) 18 (4): 169–180.
Published: 31 December 2020
...Gi-Su Kim; Sung-Woo Lee; Chang-Soo Kim; Young-Joon Seo The role of logistics service provider (LSP) is essential for efficient logistics service quality (LSQ) and supply chain management, especially in multimodal transport. Multimodal transport routes that use the Trans-Siberian Railway (TSR) play...
Journal Articles
Journal of International Logistics and Trade (2013) 11 (2): 29–45.
Published: 31 August 2013
.... There are a variety of service quality models available but most research to date has not found an optimal model for the air cargo service sector. Using questionnaire data collected from air freight forwarders in Korea with respect to the air cargo service provided by Korean Air, Asiana Airlines, and foreign...
