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Keywords: customer service
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Journal Articles
Journal of International Logistics and Trade (2013) 11 (2): 47–70.
Published: 31 August 2013
... equation modeling. The results are as follows. There are no problems in reliability and validity. According to the result of the analysis, customer service is divided into customer focus, customer needs, customer response and flexibility and performance is classified into customer performance and financial...
Journal Articles
Journal of International Logistics and Trade (2012) 10 (1): 109–133.
Published: 30 April 2012
...Heesung Bae; Yangkee Lee; Wooyoung Lee This study has two objectives. The first aim is to ascertain whether innovation and market orientation have direct, indirect, and causal effects on customer service. The second objective is to ascertain whether market orientation has a moderating effect...
