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Journal Articles

The Effects of Innovation and Market Orientation on Customer Service for Customs Clearance Firms in the International Logistics Processes: the Analyses of Direct, Indirect, Causal Effects and Moderating Effects between Variables

Heesung Bae, Yangkee Lee, Wooyoung Lee
Journal: Journal of International Logistics and Trade
Journal of International Logistics and Trade (2012) 10 (1): 109–133.
https://doi.org/10.24006/jilt.2012.10.1.109
Published: 30 April 2012
...Heesung Bae; Yangkee Lee; Wooyoung Lee This study has two objectives. The first aim is to ascertain whether innovation and market orientation have direct, indirect, and causal effects on customer service. The second objective is to ascertain whether market orientation has a moderating effect...
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