The current paper seeks to describe a conceptual integration of the fields of performance analysis, knowledge management (KM), and technology to create a net‐centric knowledge management system (KMS).
The design methodology incorporates an interdisciplinary approach and the involvement of various government agencies that provides a basis for creating a process‐centered KMS.
Three prototypes that integrate the aforementioned fields have been created and demonstrate the viability and value of this type of KMS.
The authors know of no other system that is as integrative, interdisciplinary, comprehensive, and effective at taking a process‐centered view of KM. This paper provides an example of how such a system can be built and implemented to meet KM needs in a complex environment with knowledge accessibility challenges.
