This paper aims to report findings of up-to-date insights to fill the knowledge gap of lack of theoretical and practical understandings of how knowledge is used in medium-sized enterprises (MEs) for ensuring their performance excellence, healthy survival and growth, particularly using the contextual background of quality improvement as the standing point to concretise the research content and research participants’ mind-set for data collection.
The empirical data were attained by conducting first a multiple-case study and thereafter a structured interview. Insights were obtained through analysing the collected data and triangulating the findings with the contention from the extant literature where available.
A set of approaches for effective quality improvement knowledge (QIK) utilisation in MEs have been identified and attested, as well as prioritised for a clear guidance on their application by practical businesses.
As a pioneering study on the particularly focussed issue, namely, a current knowledge gap – QIK utilisation in MEs, theoretically the research contributes to the enrichment of the current KM and QI literature with a primary focus on knowledge utilisation in MEs. Practically its findings provide insightful guidance to practice on the approaches of QIK utilisation.
