... in the schools. The role knowledge creation exerts on people in the organization was made apparent, as was the way in which knowledge storage impacts three Balanced Scorecard dimensions, namely, people, internal processes and sustainability. Research limitations/implications This research is limited...

... of organizational performance. Design/methodology/approach A research model was developed and tested based on the literature in the areas of KC, IC and organizational performance. This study uses a survey sent to companies in an intensive knowledge-based industry. The balanced scorecard (BSC) approach was used...

...Hsiu-Fen Lin Purpose – This study aims to develops the decomposed model to examine the influence of knowledge management orientation (KMO) dimensions (organizational memory, knowledge sharing, knowledge absorption and knowledge receptivity) on balanced scorecard outcomes (learning and growth...

... competitive advantage. Design/methodology/approach – The paper proposes a theoretical framework integrating an analytic network process (ANP) with a balanced scorecard (BSC) to measure the performance of knowledge resources under value perspective. Four indicators and three knowledge value (KV...

...Hsiu-Fen Lin Purpose – Drawing from knowledge-based view and balanced scorecard approach, this study seeks to develop an integrative model to examine the influence of two knowledge management (KM) strategies, codification KM strategy and personalization KM strategy, on the multi-stage KM...

... Balanced Scorecard being used by the organisation. Design/methodology/approach A case study approach was taken using multiple sources of evidence from within the organisation including internal surveys on KM services, performance measures, usage data for KM systems and tools and organisational...

... and use of resources in a way that may maximize performance, either as stand alone systems or as part of the Balanced Scorecard. Practical implications The use of this research could greatly reduce the uncomfortable gut feeling that many managers have in funding so‐called soft tacit‐based...

... work life setting. This paper seeks to examine how two managerial tools, the balanced scorecard and an e‐mail system, are used to represent and classify various knowledge‐based resources in two organizations. Design/methodology/approach The paper draws on Foucault's perhaps least...

... to value and reward learning to create behaviour that results in a culture of learning. This paper provides the framework for a new approach based on rewarding six principles of effective learning. © MCB UP Limited 1997 Balanced Scorecard Knowledge Management Knowledge Transfer Learning...