...Shan L. Pan; Harry Scarbrough This empirical study reports a unique implementation process of knowledge sharing from Buckman Laboratories. Through a socio‐technical perspective on Knowledge Management, this paper highlights the interplay between Knowledge Management systems and the organizational...

...Sheldon Ellis At any given time 86 per cent of Buckman Laboratories’ 1,300 employees are out of the office working with customers located in 102 countries. This diverse and dispersed workforce presents special problems for the creation and management of the company’s intellectual capital. Faced...