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Keywords: Chatbot
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Journal Articles
Journal:
Journal of Knowledge Management
Journal of Knowledge Management 1–25.
Published: 13 February 2026
...Yunfei Xing; Justin Zuopeng Zhang; Haowu Chang; Di Shang; Bhumika Gupta Purpose This study aims to examine the generation, diffusion and aggregation of collective knowledge on chatbots in the digital public sphere, focusing on multidimensional interactions that shape the structure and evolution...
