... and non-customers through crowd-based phenomena such as crowdsourcing, citizen science and crowdfunding. The conceptual analysis conducted in this study produced an integrated framework through which companies can improve their performance. Findings Grounded in the resource-based view, this paper...

... for any city which is developing a knowledge‐based strategy. © Emerald Group Publishing Limited 2007 Decision making Emergent strategy Knowledge management Cities Citizens According to Carrillo (2006a) : “few aspects of today's world may characterize better the dawn of the new...