... of knowledge communities. Design/methodology/approach A clustered multilayer User–Opinion–Topic–Keyword network model is developed to map and analyze knowledge flows related to chatbot on a social media platform. Unsupervised clustering, network metrics and Moran’s I spatial autocorrelation...

.... Findings As demonstrated by the findings, intrafirm network clustering facilitates the search for new knowledge. The geographic dispersion of inventors’ location has a negative moderating effect on this relation, whereas the number of alliance partners has a positive moderating effect on this relation...

... areas, a third subsection is introduced to provide some insights about how knowledge discovery and knowledge visualization can open new opportunities to address the issue of inner areas development. Rural areas Clustering Local development Knowledge discovery Inner area Knowledge...