...Joseph Lee; Dieter Fink Purpose Knowledge maps (KMaps) are a relatively new concept. The purpose of this paper is to identify the factors that encourage or impede the adoption of KMaps by computer software maintenance professionals. Design/methodology/approach In total, six...

... the organizational processes were interviewed and, therefore, were responsible for the definition of the KM process for the organization. Knowledge management Measurement Computer software Information industry Brazil Knowledge management can be defined as a set of processes that includes...

... Computer software Many businesses are human and knowledge intensive. Examples include consulting, advertisement, media, high‐tech, pharmaceutical, law, software development, and other human capital‐based organizations. Knowledge intensive organizations have realized that a large number of problems...