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Keywords: Cost/benefit analysis
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Journal Articles
Balancing codification and personalization for knowledge reuse: a Markov decision process approach
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Journal:
Journal of Knowledge Management
Journal of Knowledge Management (2013) 17 (5): 755–772.
Published: 09 September 2013
...Hongmei Liu; Kah-Hin Chai; James F. Nebus Purpose – This paper aims to provide a systematic framework for organizations to analyze their knowledge reuse processes, and balance codification and personalization within their knowledge strategy according to cost/benefit analysis. Design...
