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Keywords: Customer Management Systems
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Journal Articles
Journal:
Journal of Knowledge Management
Journal of Knowledge Management (1997) 1 (3): 225–236.
Published: 01 September 1997
... technologies for improving the quality of knowledge by reducing the noise-to-signal ratio, and focuses on techniques to abstract data from search results into comprehensible knowledge for users. A case study concerning a customer management system is used to illustrate the ideas. INTRODUCTION Quality...
