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Keywords: Customer experience
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Journal Articles
Journal:
Journal of Knowledge Management
Journal of Knowledge Management (2021) 25 (10): 2484–2505.
Published: 18 May 2021
.... Carmela Peñalba-Aguirrezabalaga can be contacted at: carmela.penalba@deusto.es 28 09 2020 07 01 2021 02 03 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Marketing Knowledge Customer experience Employee motivation Human...
