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Keywords: Elicitation
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Journal Articles
Journal:
Journal of Knowledge Management
Journal of Knowledge Management (2012) 16 (6): 950–962.
Published: 19 October 2012
...Grafton Whyte; Selwyn Classen Purpose This paper seeks to report on research investigating storytelling as a means of eliciting tacit knowledge from retiring subject matter experts (SMEs) within a large South African organisation. Design/methodology/approach In total, 64 stories...
