...Shalei Zhan; Haoming Wang; Zhengjiang Li; Sufen Chen Purpose This study aims to address the challenge of managing new knowledge created by interactions between artificial intelligence ( AI ) and human intelligence ( HI ), and investigate how explicit knowledge processed by AI and tacit knowledge...

... between AI and human intelligence (AI–HI), affecting the development of the knowledge ecosystem knowledge ecosystem (KE) . Yet, as the underlying effect mechanism is still unclear, this research is thus keen to bridge the knowledge gap. Design/methodology/approach To deliver the research purpose...

...Badih Arnaout; Sam El Nemar; Emmanouela Kokkinopoulou; Yahya Skaf; Demetris Vrontis; Mark Esposito; Karim S. Rebeiz Purpose The intersection of artificial intelligence ( AI ) and human intelligence ( HI ) in knowledge ecosystems (KEs) is revolutionizing how organizations create, disseminate...

... provided by knowledge management studies. This paper provides a theoretical model for clarifying the role of human intelligence (HI) in AI-based frontline interactions by highlighting the relevance of the actors’ subjectivity in the dynamics and perceptions of customer-machine conversations...