..., using seemingly unrelated regression to analyze the predictions. Findings – There is strong empirical support that tacit routine compatibility leads to success in sales but not operations and further support for the differential moderating roles of trustworthiness and integration. Practical...

... is level of integration, which refers to the frequency and depth of interaction between a subsidiary and other units of the MNC. Transfers between horizontally integrated subsidiaries or vertically integrated subsidiaries and headquarters tend to be more fluid (Foss and Pedersen, 2002 ; Gupta...

...Chor‐Beng Anthony Liew Purpose The purpose of this paper is to introduce the concept of strategic integration of knowledge management (KM ) and customer relationship management (CRM). The integration is a strategic issue that has strong ramifications in the long‐term competitiveness...

..., and two dimensions of the integration process. In addition, the paper analyses the moderating effect of socially complex knowledge on the relationship: dimensions of the integration process‐knowledge transfer. Findings The results obtained show that the social complexity of the knowledge...

... integration, given the influence of knowledge types and forms. Design/methodology/approach The research is based on a case‐study methodology employed to collect data from ten firms of low, medium and high knowledge complexity environs; manual and automated data mining techniques were employed...

..., but KM encompasses both tacit and explicit knowledge. Both concepts promote learning, decision making, and understanding. Yet, KM can influence the very nature of BI itself. Hence, this paper explains the nature of the integration between BI and KM and makes it clear that BI should be viewed as a subset...