...). Socialization Learning organizations Knowledge process Several authors recognize that, in today's global competitive landscape, information and knowledge are key elements for firms' profitability and survival, in a greater extent that traditional production factors such as land, capital or labour (e.g...

... in KM efforts and determining the future path of KM in the firm. © Emerald Group Publishing Limited 2006 Knowledge management Knowledge process There are many definitions of knowledge management (KM) but the following definition by the Gartner Group is quite succinct...

... solving a problem that exists” (Unilever Web site). If we are characterising knowledge processes in different ways, do they have generic features which can be used to describe them, measure their effectiveness and manage them? While not wanting to diminish the complexity of these processes...