... on firm performance and that individual-level learning processes are even more relevant for service firms than for manufacturing firms. As value co-production takes place simultaneously at the moment of the service delivery/service consumption, the individual learning stock is fundamental for enhanced...

... sources). A survey of 208 manufacturing firms found the association between applied process knowledge and firm market performance is positive and statistically significant when demand unpredictability is high (but not when low); statistically significant when product churning (uncertainty) is high...

... innovation and contrasts this with the cognitive‐based view that underpins many IT‐led knowledge management initiatives. © MCB UP Limited 1999 Innovation Knowledge management Networking Banking Manufacturing From the 1990s onwards an emphasis on innovation has been seen to replace...