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Keywords: Online reviews
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Journal Articles
Journal:
Journal of Knowledge Management
Journal of Knowledge Management (2024) 28 (9): 2712–2728.
Published: 19 July 2024
... emojis and text, this study seeks to provide a more nuanced understanding of user preferences, thereby enhancing the accuracy and depth of knowledge extraction from online reviews. The goal is to offer a robust framework that enables more effective and empathetic engagement with user-generated content...
