... and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Performance measurement Transition...

... of the environmental, social and governance factors on firm performance. Beskovnik and Beskovnik (2017) and Singh and Gaur (2018) also show that creative environments, like FTZs, play an important role in the behavior of companies. Performance measurement Polaski (2006) considered that FTZs would...

...Wander Trindade Venturini; Óscar González Benito Purpose – This article aims to seek to provide a performance measurement scale for customer relationship management (CRM) software. The CRM concept is wide, yet prior literature offers only specific approaches. This scale goes beyond specific...

...Cheng Sheng Lee; Kuan Yew Wong Purpose – This paper aims to address the lack of previous studies and to propose a reliable and valid knowledge management performance measurement (KMPM) model for small and medium enterprises (SMEs). Design/methodology/approach – A survey instrument...

... the framework within a company. A real life case study is presented where the templates are used to identify KPIs for a manufacturing solution. The paper also gives guidelines on using the templates effectively. © MCB UP Limited 2003 Knowledge management Performance measurement Companies...

..., and innovative thinking. The performance appraisal must be the base of evaluation of employee’s knowledge management practices, and an input for directing knowledge management efforts. © MCB UP Limited 2002 Knowledge management Human resource management Training Performance measurement...

... for constructing agile learning environments, linked to tangible performance criteria and strategic objectives. © MCB UP Limited 2000 Knowledge management Learning organizations Resources Operations Performance measurement Today’s manufacturing managers agree that achieving low cost coupled...

... ventures. Using three case studies, he documents common pitfalls and barriers, then outlines the steps necessary for developing a well‐conceived service strategy. He introduces “business logics” as a key for identifying characteristics that define business types and the performance measures that support...

... by the idea of a value network operating on the principle of fair exchange of not just goods, services and revenue, but also knowledge and intangible benefits. © MCB UP Limited 1999 Intellectual performance Knowledge management Performance measurement If we have learned to appreciate one...