.../licences/by/4.0/legalcode Performance measurement Transition economy Knowledge management Decision Marketing metrics Strong competition and frequent market changes suggest a need for continuous research into knowledge management and precise assessment of marketing performances (Järvinen...

... forecast the potential efficiency conditions of environmental protection enterprises in the Hainan FTZ for the reference of policy makers. Performance measurement The global economy suffered greatly as a result of the financial crisis in 2008, and the process of globalization was severely...

...Wander Trindade Venturini; Óscar González Benito Purpose – This article aims to seek to provide a performance measurement scale for customer relationship management (CRM) software. The CRM concept is wide, yet prior literature offers only specific approaches. This scale goes beyond specific...

...Cheng Sheng Lee; Kuan Yew Wong Purpose – This paper aims to address the lack of previous studies and to propose a reliable and valid knowledge management performance measurement (KMPM) model for small and medium enterprises (SMEs). Design/methodology/approach – A survey instrument...

... the framework within a company. A real life case study is presented where the templates are used to identify KPIs for a manufacturing solution. The paper also gives guidelines on using the templates effectively. © MCB UP Limited 2003 Knowledge management Performance measurement Companies...

... Knowledge management Human resource management Training Performance measurement Compensation The recent advancement in IT has significantly reduced the data management cost (Civi, 2000). Such change inspires the concept of knowledge economy and knowledge management (KM); the issues that become...

... business improvement initiative (Sheldon, 1997). © MCB UP Limited 2000 Knowledge management Learning organizations Resources Operations Performance measurement Irma Becerra‐Fernandez (Becerra‐Fernandez, 1998) warns about the dissipation of the knowledge resources of the organization...

... ventures. Using three case studies, he documents common pitfalls and barriers, then outlines the steps necessary for developing a well‐conceived service strategy. He introduces “business logics” as a key for identifying characteristics that define business types and the performance measures that support...

... and is spreading widely in practice. © MCB UP Limited 1999 Intellectual performance Knowledge management Performance measurement If we have learned to appreciate one thing in the remarkable groundswell of interest in knowledge, it is that what we create arises from what we value, desire...