... and translate process improvement knowledge through deliberate attempts to promote collaboration between them. Design/methodology/approach Using a longitudinal case study, a practice-based qualitative approach is deployed by using “practices” as the unit of analysis with sustained data collection over a 12...

... new practice implementation process through the use of deliberate activities. Organizational learning Process improvement Dynamic capabilities Knowledge transfer Deliberate learning New practices implementation Although the black-box between experience-performance is very much open...