... Knowledge management Knowledge transfer Communication Process planning Today, more than ever, knowledge matters. New terms and processes relating to management of knowledge are emerging everyday. We have the concept of knowledge workers. There is also the idea of a knowledge‐based economy...

... Quantity surveying Process planning Owen and Jones (1994 , p. 313) suggested that “on average, a response rate of 20 percent of questionnaires returned without reminders is considered satisfactory, while 40 percent is exceptionally good”. Alreck and Settle (2004 , p. 36) state that “mail surveys...