...Mai Nguyen; Piyush Sharma Purpose As knowledge management increasingly becomes critical for the success of professional service firms, this paper uses social exchange theory to investigate the interactive impact of transformational leadership and organizational innovation on online knowledge...

...Christopher Findlay; Hussain Gulzar Rammal; Elizabeth Rose; Vijay Pereira Purpose This study aims to the influence and impact of regulations and highlights the barriers to market entry faced by Australian professional service firms in the European Union (EU) and their strategies to manage...

... surveying professional services firms and may not yield an evaluation that is comparable with previous studies, it is hoped that the same survey instrument can be applied to other types of project‐based professional services organizations in order to find out whether there are differences among different...

... management Balanced scorecard Professional services For more than a decade, it has been argued that knowledge management (KM), and the related topics of intellectual capital and information management, are a source of competitive advantage (e.g. Nonaka, 1991 ; Davis and Botkin, 1994 ; Davenport...