... for analyzing whether the potential can be realized in a specific organizational context. Thus, this paper aims to focus on the context‐specific analysis of the impacts of ICT services on knowledge work. Design/methodology/approach This paper uses a literature review and a case study conducted...

...Davis Klaila Why is it so difficult to make change happen? Many companies fail because they do not have the right internal structure and mindset to succeed. The author illustrates how to manage change effectively by examining how product‐based companies must transform to launch true service‐driven...