... follows a qualitative approach to study the implementation of a standard in a business school. The data collection was carried out over a 14-month period, with access to interviews, observations, meetings minutes and other institutional information. Findings Even though faculty members received...

...John P. Wilson; Larry Campbell Purpose International Organization for Standardization (ISO) 9001: 2015 quality management systems places an obligation on organizations to consider the role of organizational knowledge as a resource. The purpose of this paper is to systematically relate the key...

...Peter Heisig Purpose The purpose of this paper is to look at how knowledge management (KM) has entered into a new phase where consolidation and harmonisation of concepts is required. Some first standards have been published in Europe and Australia in order to foster a common understanding...