...Grafton Whyte; Selwyn Classen Purpose This paper seeks to report on research investigating storytelling as a means of eliciting tacit knowledge from retiring subject matter experts (SMEs) within a large South African organisation. Design/methodology/approach In total, 64 stories...

... tacit social knowledge to be demonstrated and learned, without the need to propositionalize it. Institutions can best maintain their stock of stories by providing occasions on which they can be told. Archival systems such as databases, lessons learned systems, and video records are less effective...