... studies have attempted to conceptualise this view. Using a background of fraud diamond theory, the authors examine this dark knowledge using a case study analysis of fraud at a large Asia-Pacific telecommunications provider. Semi-structured interviews were also conducted with the firm’s fraud unit...

... of the Malaysian telecommunication industry. Design/methodology/approach A questionnaire survey was conducted on telecommunication companies based on a convenience sampling technique. Data were analyzed using paired t‐tests and multiple regression analyses. Findings The results show...

...Jeff Kenyon; Peter Briggs In order to propose an evolutionary path for a large business’ telecommunications service, one needs a synoptic view of that customer’s existing services suitable for systemic analysis. Only with such a view can a telecommunications provider enter into a truly consultative...