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Rick Edgeman is a Professor of Sustainability and (Enterprise) Performance at Aarhus University (Denmark) and holds a secondary appointment at Uppsala University (Sweden). His prior positions include Professor and Head of the Statistical Science Department at the University of Idaho, QUEST Professor and Executive Director of the QUEST Honors Program at the University of Maryland, Professor and Director of the Center for Quality and Productivity Improvement at Colorado State University, and Visiting Professor position at Luleå University (Sweden) and the Università della Svizzera Italiana (Switzerland). He is a Six Sigma Black Belt, with more than 200 publications spanning sustainability, enterprise excellence, quality management, six sigma, innovation, statistics and wicked challenges. The American Society for Quality cited him as one of 21 Voices of Quality for the twenty-first century, one of only six academic globally so identified. Rick is a former Editor of Measuring Business Excellence and is an Associate Editor of Total Quality Management and Business Excellence.

Professor Andy Neely is the Founding Director of the Cambridge Service Alliance and the Royal Academy of Engineering Professor of Complex Services. He is widely recognized for his work on the servitization of manufacturing, as well as his work on performance measurement and management. Previously he has held appointments at Cranfield University, London Business School, Cambridge University, where he was a Fellow of Churchill College, Nottingham University, where he completed his PhD and British Aerospace. He was Deputy Director of AIM Research – the UK’s management research initiative – from 2003 until 2012 and was elected a Fellow of the Sunningdale Institute in 2005, a Fellow of the British Academy of Management in 2007, an Academician of the Academy of Social Sciences in 2008 and a Fellow of the European Operations Management Association in 2009.

Jacob Eskildsen is a Professor of Business and Quantitative Methods and Head of the Department of Business and Technology at Aarhus University (Denmark). Professor Eskildsen is a Research Faculty Member with the Interdisciplinary Center for Organizational Architecture (ICOA) as well as the AIROD, CCP, Mindlab and Design-EM research groups and projects. He is the author of numerous research articles that appear in journals such as the Strategic Management Journal, Total Quality Management and Business Excellence, TQM Journal, Measuring Business Excellence, International Journal of Productivity and Performance Management and Business Strategy and the Environment. He is the Editor of the journal Total Quality Management and Business Excellence. His research addresses performance management, applied statistics, big data analytics, customer and employee satisfaction measurement and lean six sigma.