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Keywords: Communication
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Journal Articles
Impact of service agents on customer satisfaction and loyalty: mediating role of Chatbots
Available to Purchase
Journal:
Journal of Modelling in Management
Journal of Modelling in Management (2024) 19 (2): 470–491.
Published: 29 August 2023
... a five-dimensional model that gauges how customers feel about Chatbots in terms of their ability to communicate with users, offer amusement, be trendy, personalize interactions and solve problems. Zhang Hongyu can be contacted at: 1296094657@qq.com 13 01 2023 31 05 2023 31 05 2023...
