.... Fuzzy Delphi method is used to define a set of essential criteria and the fuzzy interpretive structural modeling is used to explore the interrelationships among attributes. Findings The result shows that technology difficulty, inadequate know-how and strategic planning limitation under...

... the fuzzy Delphi method, an expert judgement technique. Findings The research findings could contribute to academic library management in planning and formulating a roadmap for the library to increase its quality services for all stakeholders. Originality/value The conceptual model would have a high...

... of customer repurchase in a mobile Ads context. Design/methodology/approach In this research, the set of attributes was derived from a systematic literature review and finalized by applying the Fuzzy Delphi method. To develop a hierarchical model and classify the cause/effect groups among identified key...