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Keywords: Logistics service quality
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Journal Articles
Logistics service quality and its effects on customer satisfaction in the manufacturing companies’ supply chains: Empirical evidence from Greece
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Journal:
Journal of Modelling in Management
Journal of Modelling in Management (2014) 9 (2): 215–237.
Published: 15 July 2014
...Yannis Politis; Apostolos Giovanis; Spyridon Binioris Purpose – The purpose of this paper is to implement a multi-criteria preference disaggregation approach to measure logistics service quality (LSQ) of manufacturing companies’ supply chains. Design/methodology/approach – A total 216 Greek...
