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Keywords: SERVQUAL
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Journal Articles
Application of statistical process control in service industry: A case study of the restaurant sector
Available to Purchase
Journal:
Journal of Modelling in Management
Journal of Modelling in Management (2016) 11 (3): 763–782.
Published: 08 August 2016
..., control charts and SERVQUAL methodology is adapted to measure and improve the quality of the system. Findings At the end, some suggestions for improving the quality of service system are proposed in this study to complete the research. Research limitations/implications The most difficult part...
