Managing strategic risk – the worldwide experience of metros Available to Purchase

This paper is concerned with the management of many of the world’s largest metros (mass transit railways). It describes how co-operation between operators has over 16 years led to continuous improvements in metro performance. In recent years, however, it has become clear that the complexities of metro systems are not always understood by stakeholders, and an increasingly uncertain future poses major challenges for proactive metro management. Research has concluded that the implementation of strategic risk management holds promise for future improvement, where risk is defined to include both downside impacts and opportunities. A risk guide has been developed to assist operators to implement effective practices. This paper is written to share these experiences in this sector, in the expectation that there may be lessons of wider interest.