..., comfortable, relaxed atmospheres, frequent discussions where all participate, all members know and understand the group's objectives, and decisions being reached by consensus (McGregor, 1960). Management history Best practice Management technique Organizational theory With the publication...

... on anticipating and serving customers' needs; demonstrating concern for better environment management; and making the internal spread of best practice contagious. Lists like the BQF list, or Peters and Waterman's list on eight characteristics concerning OE or best practices, can be found in several...